Your Privacy Matters

We collect information you provide directly to us, such as when you:

• Fill out our contact or quote forms
• Subscribe to our newsletter or blog updates
• Create an account in our client portal
• Communicate with us via email, phone, or chat
• Participate in surveys or feedback requests

Types of information collected:

• Contact information (name, email, phone number, address)
• Business information (company name, industry, website)
• Project details and requirements
• Payment and billing information
• Communications and correspondence

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, and events
• Monitor and analyse trends, usage, and activities
• Personalise and improve your experience

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• Service Providers: Trusted partners who assist us in operating our website and conducting business
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition
• With Your Consent: When you explicitly agree to share information

All third-party service providers are contractually obligated to maintain the confidentiality of your information.

We implement appropriate security measures to protect your personal information:

• Encryption: All data is encrypted in transit and at rest using industry-standard methods
• Access Controls: Strict access controls limit who can view your information
• Regular Audits: We conduct regular security audits and assessments
• Staff Training: All team members are trained on data protection practices
• UK Servers: All data is stored on secure servers within the United Kingdom

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your data
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for processing where applicable

To exercise these rights, contact us at privacy@builtproper.com

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyse website traffic and usage patterns
• Improve our website functionality
• Provide personalised content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Typically, we retain client data for 7 years after project completion for business and legal purposes.

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification (for material changes)
• Updating the "last updated" date at the top of this policy

If you have any questions about this Privacy Policy, please contact us: